The main challenge was creating a single, user-friendly system that could handle the complexity of nationwide logistics and simultaneously communicate reliability and trust. I achieved this by developing a centralized, custom Seamless Pickup Request form integrated directly into the homepage and service pages. This form uses geolocation and weight data to instantly initiate the logistics workflow. Crucially, I implemented the dedicated Track Your Package functionality, allowing customers to follow their shipments in real-time. This focus on simplified booking and complete visibility was key to establishing the company’s commitment to a Customer-Centric Approach and reliability.